Mastering Customer Service

Customers are our bread and butter. In this training workshop learn how to keep them happy and coming back for more. Learn to see customer relationships not as expedient and immediate but long term and mutually beneficial. Develop the skills and techniques that make people want to do business with you including these:

1. See the “big picture” of customer service.
    
2. Discover the 8 ways to build long term relationships with the customer.
    
3. Master the 6 techniques for influencing the customer.
    
4. Learn when the customer is not always right and how to communicate that fact.
    
5. Master 10 sure-fire telephone skills.
    
6. Learn how to get the customer working with us and for us from the start.
    
7. Learn why unhappy customers can actually help us.
    
8. Discover 10 ways to make an unhappy customer a happy one.
    
9. Master the unreasonable customer—here are 14 ways.
    
10. Learn to manage a customer’s expectations.
     
11. Learn 4 ways to empower people for excellent customer service.
     
12. Discover ways to better support the customer service rep.

 

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